1. Information We Collect
When you register and use the ax3000 platform, we collect various types of information to ensure our services operate securely and efficiently. The following are the categories of information we collect:
Full name, email address, phone number, date of birth, and the password you set when creating your ax3000 account.
Transaction details in MYR (RM), bank account name, and records of deposits and withdrawals. We do not store full credit card numbers.
IP address, device type, operating system, browser type, and screen resolution used when accessing our platform.
Records of in-platform activity, including games played, bets placed, pages visited, and active session duration.
2. How We Use Your Information
Ax3000 uses the information collected for the following purposes:
- Account management: Verifying your identity, processing registration, and managing your account profile.
- Transaction processing: Processing deposits and withdrawals in MYR, and providing accurate transaction statements.
- Platform security: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
- Service improvement: Analysing usage patterns to improve the interface, introduce new features, and keep the platform running smoothly.
- Communications: Sending account-related notifications, terms updates, security alerts, and relevant promotional materials (where you have opted in to receive them).
- Legal compliance: Meeting applicable legal requirements in Malaysia, including identity verification and financial reporting obligations.
3. Use of Cookies and Tracking
The ax3000 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our platform.
We use several types of cookies:
- Session cookies: Required to maintain your logged-in session and ensure smooth platform navigation. These cookies are deleted when you close your browser.
- Preference cookies: Saves your preferences such as selected language and display settings for a smoother experience next time.
- Analytics cookies: Collecting data on how users interact with the platform to help us make improvements. This data is aggregated and does not identify individuals.
You can manage or disable cookies through your browser settings. Please note, however, that disabling session cookies may affect the functionality of the ax3000 platform and your ability to log in properly.
4. Data Storage, Security & Third-Party Sharing
Storage and Security
All your personal information is stored on servers protected with SSL encryption and appropriate technical and organisational security measures. ax3000 restricts access to personal information to only those staff who require it to perform their duties.
Your data is retained for as long as necessary for the purposes outlined in this policy, or as required by Malaysian law. Once the information is no longer needed, it will be securely deleted in accordance with our standard procedures.
Third-Party Sharing
Ax3000 does not sell or rent your personal information to any third party for marketing purposes. We only share information in limited circumstances:
- Payment service providers that process your RM transactions — they are bound by strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies where required under Malaysian law.
- Technology service providers that help us operate the platform, subject to appropriate data processing agreements.
5. Your User Rights
As a registered ax3000 user in Malaysia, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If any of your information is inaccurate or out of date, you may request a correction through your account panel or by contacting our support team.
You may request deletion of your account and personal information, subject to any minimum retention requirements mandated by law.
To submit any requests relating to your privacy rights, please contact us at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable law.
6. Policy Updates and How to Contact Us
Ax3000 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices or applicable legal requirements. When significant amendments are made, we will notify users via in-platform notifications or by email to your registered address.
Continued use of the ax3000 platform after any amendments are published will be taken as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
- Email: [email protected]
- FAQ Section: Visit our FAQ page for an immediate response.